Method of Enquairy 2 Essay Example | Topics and Well Written Essays - 1250 words

Method of Enquairy 2 - Essay Example This means that customers are getting better services over the past five years (Wichita State University, 2009). Earlier airlines were not for common people as it was the symbol of luxury and class. But today, it is accessible to the common people due to the arrival of low cost airline. Moreover globalization results to increase in number of airline passengers as more number of countries is developing at high rate. Most of the airlines are focusing on this growing trend of airline travelers and in order to capture the growing market they are coming with different innovative schemes and offers (FRBSF Economic Letter, 2002). Generally there are two classifications of airlines customers. One is economy class and the other is business class. But this classification is no more applicable as nature of customers is getting more and more complex with the increase in the total number of customers due to various socio economical changes. As a result identifying and understanding customers’ needs and demands are the biggest challenges that the airline industry is facing today. Today customers want more value for their money. But different customers want this in different way. A person who is travelling once or twice a year, his/her expectation from the airline would differ from a person who is frequent traveler by air. Airline companies need to have clear understanding of this differing nature of expectation of the customers so that they can provide the right service at the right time. There are various factors on the basis of which customers can be segregated. These factors include demography, economy, s ociety, culture, geography etc. Companies can have clear idea regarding the customers’ needs and wants on the basis of these factors. Analysis of these factors would help companies in adopting their future strategies. According to the recent data published by American Customer Satisfaction Index, satisfaction level of

To Identify the Main Challenges Facing Human Resources Managers in Research Proposal

To Identify the Main Challenges Facing Human Resources Managers in Non-Profit Organizations - Research Proposal Example The research aims at identifying the major challenges the human resource managers face in dealing with their employees. Some of the specific objectives are; to find out the number of workers in each organization, their remuneration and the number of personnel in human resource departments, to find out the academic qualifications of the workers and to establish the kind of management tool used in the organization. A sample size of 150 employees will be used which acquire from fifteen organizations. Random sampling method is used to get the sample size that is free of biasness. An online questionnaire will be used which will be hosted on www.qualtrics.com and www.surveymonkey.com as well as send to the participants as email attachments. The results will be analyzed using Statistical Package for Social Scientists (SPSS). Introduction Background information Human resources consist of individuals in an organization whose mandate focuses on employees’ activities and their welfare. The law requires that all organizations whether governmental or non-governmental must have a human resources department to take care of the needs of the employees who are the workforce of the organization. Improper handling of employees results to poor performance of the organization especially if the organization or company is after profit maximization as research indicates that the about 80 percent of the organizational functions are contributed by the human feature of resource. A human resources department constitutes professionals and experts in the field of human resource. It is the main role of the human resource department to recruit and manage the employees. It is essential that the team conducts a proper evaluation of the abilities and competencies of the applicants to the positions advertised as this greatly influences the operations of the orga nization. The team is tasked to apply several measurements so that they can select the best candidates. Psychometric assessment helps a recruiting team to pick applicants with the required attitude to conform to the organization’s values and principles. Interviews are necessary which written tests, phone interviews or one-on-one interviews aimed at evaluating the ability of the candidates to make informed decisions if presented with such situations while they undertake their duties. Kiessling and Harvey (2005, p.28) explain that the human resource team has a role to play in reviewing employee reimbursement packages which include salaries, allowances, awards, bonuses, vacations and promotions. Recognizing the work of the employees boosts their morale hence increasing their determination to deliver their duties and responsibilities to their best. Planning is another role which the human resource department is responsible in. developing organizational calendar days is their work . They develop the strategic plan which guides the organization for a given period of time. Outsourcing of resources and information, partnership and market is also the responsibility of human resources. Policies, rules and regulations within the organization are developed by the human resource department. Non-profits organization, due to its unique way of operating, it is faced with challenges for example failure to pick the best candidates for a given job position may impact negatively of the performance of the organizati